Travel Trailer & Resort Package Policy

GENERAL RULES

• ALL UNITS ARE NON-SMOKING AND NO PETS ALLOWED
• BICYCLE RACKS ARE ALLOWED BUT ONLY TO CARRY BICYCLES
• ALL RENTAL UNITS MUST REMAIN ON VANCOUVER ISLAND ONLY
• NO SELF TOWING OF TRAVEL TRAILERS. ALL TRAVEL TRAILERS WILL BE DELIVERED BY PACIFIC RV VENTURES INC. TO THE DESIGNATED RESORT CAMPING SITE AND MAY NOT BE REMOVED EXCEPT WITH THE EXPRESS WRITTEN CONSENT OF PACIFIC RV VENTURES INC.
• TRAVEL TRAILER RENTAL PERIODS FOR THE RESORT PACKAGE ARE FROM SATURDAY TO SATURDAY. RENTAL PERIOD IS FOR A MINIMUM OF ONE WEEK (7 DAYS). NO PARTIAL WEEK RENTALS
• TRAVEL TRAILER RENTAL PERIODS FOR ALL OTHER UNITS OTHER THAN THE RESORT PACKAGES ARE ANY DAY OTHER THAN SATURDAY FOR DELIVERY OR PICK UP. RENTAL PERIOD IS FOR A MINIMUM OF 4 DAYS.
• ALL PRICES IN THIS CONTRACT ARE IN CANADIAN DOLLARS

Payment of Booking Deposit shall constitute acceptance of this Terms of Agreement.

Booking & Damage Deposits

A booking deposit of $400.00 per week will be taken at the time of the booking confirmation and will be prorated for days rented. This booking deposit will be credited towards the total rental amount.

Booking deposit and a signed copy of the rental contract must be received by Pacific RV Ventures Inc. within 24 hours after confirmation of this booking to reserve and hold the rental unit.

Canadian customers must provide a damage deposit of $1,000.00. Non-Canadian customers must provide a damage deposit of $1,500.00. The damage deposit will be held for insurance deductible, damage, missing items or cleaning if unit is not returned clean.

Any unused portion of the damage deposit will be refunded within 7 days after rental return.

A copy of a credit card will be held on file to cover any amounts owing that are over and above the $1,000.00/$1,500.00 damage deposit.

Balance of rental, damage deposit and add-ons requested are due 30 days prior to rental units or resort package check-in. If balance of rental is not paid 30 days prior to rental check-in, the rental reservation defaults to a cancellation.

Cancellations

Effective December 1, 2021

The following cancellation policy applies:

Should there be any chance your plans could change, we highly recommend arranging private cancellation coverage in advance to mitigate any financial loss.

Check-in & Check-out Times

RVs in Resort Package

Check-in time between 1:00 and 2:00 pm

Check-out time is 11:00 am: this gives us time to service the unit. No refunds for early check-out.

We ask that you call the day before to confirm your check-in time as there will be an orientation at that time.

Please advise us of your check-out time so that a representative can meet you and inspect the rental unit in your presence before check-out.

Travel Trailers That Are Delivered

Check-in time: between 1 pm – 4 pm, depending on the campsite chosen

Check-out time: 9 am – 11 am, depending on the campsite chosen. No refund for early check-out.

We ask that you call the day before to confirm your check-in time as there will be an orientation at that time.

Please advise us of your check-out time so that a representative can meet you and inspect the rental unit in your presence before check-out. 

Damage

Any accident, damage to vehicle, vandalism, fire or theft, must be reported to Pacific RV Ventures and the Police within 24 hours of occurrence, otherwise the insurance becomes null and void. An administration fee of $100.00 will be applied for every occurrence.

RV Breakdown & Repairs

The Renter acknowledges the possibility of a mechanical failure and recognizes that such occurrence is an inherent risk associated with the operation of a recreational vehicle and beyond the control of Pacific RV Ventures Inc.

The Renter agrees to hold Pacific RV Ventures Inc. harmless from and against any loss of time, inconvenience, food loss in vehicle, and any and all expenses resulting from a failure.

Equipment / Cleaning

All units come equipped with the following:

• Dishes
• Pots and pans
• Cutlery/Utensils
• Glasses/Mugs
• Coffeemaker
• Toaster
• Cleaning Supplies
• Broom/dust pan
• Tank chemicals
• Toilet Paper

A complete detailed inventory list will be available in the RV and an inventory count will be completed at time of check-in and check-out or return of the rental unit.

Please ensure all dishes and utensils are washed and put away. Please wipe down the following with the disinfectant supplied: all sinks, counters, table tops, appliances and shower stalls.

Floors are to be swept and washed and the insides of the fridge, stove, microwave are to be wiped clean.

RVs must be undamaged on the outside as well as the inside at check-out. A $100.00 cleaning charge will be charged if the RV is not clean upon check-out. An additional cleaning fee may be accessed if the unit is extremely dirty. If the smell of smoke is detected upon return, a $500.00 de-fuming charge will apply.

Bedding, pillows, and towels are not included, but are available for rent. (We will clean upon return).

Awnings

Awnings damage easily and are the full responsibility of the Renter. Awnings must be retracted in windy conditions and drained properly of water (by lowering on one corner). Awnings must be retracted when away from the unit or at night when the wind can come up unexpectedly. The Awning Manufacturers recommend awnings are retracted in windy conditions and/or during rain and will not warranty awnings for wind or rain damage. Ensure that awnings are raised high enough over the entrance door so rubbing does not occur.

NOTE: USE OF THE AWNING IS THE SOLE RESPONSIBILITY OF THE RENTER. IF THE AWNING IS DEPLOYED THEN IT IS RECOGNIZED THAT THE RENTER HAS AGREED TO ACCEPT ALL RESPONSIBILITY FOR THE AWNING.

Renters Responsibility – Losses Not Covered By Insurance

The Renter will be held responsible for any damage due to negligence in the operation of the rental unit.

• Deliberate or willful damage by any member of the group or any guest.
• Damage or injury while the vehicle is used for illegal trade.

Collections

The Renter understands nonpayment of any outstanding fees, costs of damages or invoices issued to the Renter from Pacific RV Ventures may lead to a negative impact on their credit, and the Renter will also be responsible for all attorneys’ fees and costs in collecting the amount.

Governing Law

This Agreement is governed by the law in force in the Province of British Columbia and the Renter and Pacific RV Ventures irrevocably submit to the jurisdiction of the courts of the Province of British Columbia.

Notes

Any extension of the rental date must have prior approval of Pacific RV Ventures. The Renter hereby acknowledges having read the terms and conditions set forth on the attached document and hereby accepts delivery of the vehicle and equipment.

To receive full refund of damage deposit, the Renter must at check-out time leave the trailer cleaned and undamaged on the inside and outside to Pacific RV Ventures’ satisfaction. Renter will pay for all propane used. This will be assessed when the propane tanks are refilled after check-out and this will be deducted from the damage deposit due for refund. No refunds for early check-out. Renter’s signature on this agreement will be considered authorization to charge Renter’s credit card for any charges over and above the damage deposit. The vehicle must be returned in the same condition in which it was received, except for ordinary wear and tear to the vehicle’s on or before the date specified. The Renter shall be shown the proper operation of the vehicle and its equipment at check-in time and the Renter agrees to and acknowledges the proper use and operation of the vehicle and its equipment at check-in time. Pacific RV Ventures Inc. shall not be responsible for loss or damage to any property of the Renter or any other person who may have been in the vehicle either before check-in time or after the check-out time of the vehicle to Pacific RV Ventures Inc. The Renter shall assume risk of such loss or damage and waive all claims therefore against Pacific RV Ventures Inc. and defend, indemnify and hold Pacific RV Ventures Inc. harmless from any and all claims arising out of such loss or damage.

By paying the initial booking deposit, Renter declares that they have read all the above and agrees to these conditions.