Frequently Asked Questions
Can I take the motorhome off Vancouver Island?
No, all motorhome units must stay on Vancouver Island unless pre-arranged with Pacific RV Ventures and must be driven on paved roads only.
What is your minimum rental period?
RV rentals are for a minimum of 4 nights. No check-in or check-out on Saturday.
Resort package trailers are for 7 nights. Check-in and Check-out is Saturday to Saturday. Bookings are on a weekly basis; sorry, no partial week bookings.
When will the Rental Contract become active?
The Rental Contract will become active when it has been signed by the renter and the booking deposit has been paid. The Rental Contract will be active until the RV has been returned and the drop-off/check-out inspection has been completed.
When is my rental booking fully confirmed?
No rental booking is complete until it is paid in full and proof of insurance is provided (minimum 30 days prior to pick-up or check-in).
The sooner you choose a motorhome or the Resort Package dates, the sooner you can be guaranteed of your rental.
Can I cancel my reservation?
Yes, depending on cancellation you may have charges. Check our cancellation policy prior to canceling.
Can I get a refund if I return the motorhome or check-out of the Resort Package early?
No, we do not refund if you choose to bring the motorhome or check-out of the trailer or Resort Package early. We request 24-hour notice so a representative can be available for inspection of the unit.
What kind of insurance do I need to drive a motorhome?
We rent all our motorhomes through RVezy to take advantage of their competitively priced fleet insurance. Insurance is automatically added to your rental, and you can choose from Standatc or Premium deductable levels. Click here to learn more.
What is included in the rental price?
For motorhomes, the rental price includes 150km/day with any additional mileage charged at $0.40/km, plus generator use of 1 hour/day.
For all RVs, rental includes cleaning supplies and a complete kitchen set with dishes, cookware, coffee maker, kettle, and toaster. (See full list of included items here.)
Note: bedding and towels are not included but are available for rent. (See full list of optional rental add-ons here.)
Can I add extras to my rental such as BBQ, campfire, sleeping bags, etc.?
Yes, you will be given the opportunity to choose all your rental add-ons at time of booking. See the full list of available extras here.
Can you deliver my motorhome or trailer to my campsite?
All travel trailer rentals are delivered to your campsite and set up for you before you arrive. We can also deliver your motorhome to your campsite if you would like. You can request this when you book your unit.
We will deliver and set up motorhomes and RVs for a fee from Victoria to as far North as Campbell River and Tofino. Click here for a full list of delivery destinations and prices.
Can you pick me up from the ferry/airport when I arrive?
Yes, we do offer a shuttle service from the Victoria Airport, Swartz Bay Ferry Terminal, Anacortes Ferry Terminal, and Black Ball (Coho) Ferry Terminal. Most pickup services are complementary. For a full list of pickup options and prices (where applicable), see here.
What do I have to do before returning the unit?
Units must be returned clean, holding tanks drained and rinsed, and both the gasoline/diesel and propane tanks filled, or fees will be applied. (See our rental policies for a list of applicable fees.)
Do you allow pets?
Sorry, we do not have any pet friendly units.
What if I am in an accident or the unit needs repairs?
Report any accident to Pacific RV Ventures and the police within 24 hours and provide details and a police report. Any needed repairs to the unit under $100 can be made without prior approval. Any repairs exceeding $100 requires our consent before proceeding. You will be reimbursed for any repairs under $100 or by our consent upon submitting your receipts to us.
Can I view the unit before renting?
Can I tow a trailer, boat, etc. behind the motorhome?
Towing with our motorhomes is prohibited. However, there are hitches available for bicycle racks. Racks must ONLY be used to carry bicycles. Bicycle racks are available to rent (may be selected as an option at time of booking).
Do you support non-hookup parks?
Yes, we do support non-hookup parks. Motorhomes have 2 fully charged batteries, a full tank of fresh water and holding tanks completely drained & flushed. Most units have their own generator. If not, it is a good idea to rent or bring your own generator to maintain the batteries. Some units have solar power to recharge batteries. Renters need to be aware of conserving power, water, and monitoring waste tank levels.